Call Design

SEPTEMBER 2, 2021

Or we could focus on “right time”, concentrating on our forecast accuracy and schedule adherence. As they build these banks of credits they are then empowered to decide if going to the yoga class is worth 4 credits, when it took 4 VTO hours to earn those credits. Pulse surveys are a great way to get that feedback.

Schedule adherence 148

Schedule adherence Coaching Finance Interactive Voice Response 148

Fonolo

DECEMBER 9, 2021

All contact center managers know that the job entails so much more than just scheduling a team and watching them work. Managers act as the team’s support system, training resource, knowledge bank, and biggest motivator. Schedule adherence. . Always maintain a positive attitude during an agent review. Average hold time.

Contact Center 81

Contact Center Schedule adherence Abandon rate Average Handle Time 81

Contact Center Geek

MARCH 22, 2019

She is lauded for having the lowest Average Handle Time, highest Call Quality scores, and highest Schedule Adherence. At the time, I was running a customer service and sales call center for a large national bank. Feedback has one purpose: to encourage effective behavior in the future. Nearly every hand went up.

Management 48

Management Coaching Contact Center Schedule adherence 48

Callminer

JANUARY 18, 2021

To learn how CallMiner is helping African Bank better extract and operationalise insights from voice-based customer interactions in its call centres, watch to our Tech Central podcast, How CallMiner is Helping African Bank Retain and Grow its Client Base. . Leverage a quality monitoring program for vital feedback.

Best practices 226

Best practices Call Center Contact Center Scripts 226