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12 Ways Apple Provides Outstanding Customer Service

CSM Magazine

The company uses a variety of methods to assess candidates, including interviews and role-playing exercises. With AppleCare+, you can get up to two years of technical support and hardware coverage. Apple also offers trade-in programs so you can upgrade your device without breaking the bank. Apple is easy to contact.

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“Forever Better”: Miele Canada and the Pursuit of Customer Service Excellence [Interview]

Fonolo

This becomes even more pressing in a complex customer service department like Miele Canada’s, where it sees inbound and outbound calls and messages on anything from technical support to general inquiries and concerns, from a complex customer network made up of individuals, organizations, and retailers.

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JustCall vs Talkdesk: An In-Depth Comparison 

JustCall

The involvement of a third party will cause you to lose some amount of control that you would wish to exercise over such integrations and their performance. Companies looking for VoIP solutions will not have to break the bank while choosing JustCall. 4 Does JustCall or Talkdesk Have a Better Customer Support System?

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Help Scout’s Step-By-Step Remote Hiring Process

Help Scout

The project itself runs the gamut depending on the role — some might be presentations, others might be role playing or demos: Engineering projects are all take-home coding exercises that are similar in language and project setup to what they might be working on on a daily basis.

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

The contact centre will support this by providing hints, tips, education and technical support. ”’ Those contacts that remain, will be complicated, complex and require a significantly different profile, than the typical customer service or technical support agent that exists in most centers today.