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Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay

Outsource Consultants

Most of the agents in these contact centers are college-educated and under age 30, which helps the companies provide high-quality customer experiences for Fortune 500 and Fortune 1000 clients. The contact centers in Argentina can leverage the large student population to ensure their agents are college-educated and culturally diverse.

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How to Successfully Implement Customer Journey Analytics

Pointillist

Seed the site with educational materials to allow employees unfamiliar with customer journey analytics to get up to speed quickly. Spread the Word About Your Successes At the end of a successfuli implementation, it is important to talk and educate others about its success. This will bring visibility, support, and hopefully more budget.