PeopleMetrics

NOVEMBER 1, 2022

Creating a positive customer experience (CX) is for all types of businesses, including essential services like banking. By contrast, that same customer does all of their banking online, and since they’re visiting that website over and over again, they’re much less likely to let it slide. What do customers expect from banks?

Banking 62

Banking Customer Experience Chatbots Accountability 62

Global Response

MARCH 25, 2024

It covers all channels (email, chat, online, in-person) and includes both positive and negative customer experiences. Step #2: List all customer touchpoints and interactions Write out all possible touchpoints across all possible channels. Implement machine learning and AI tools. What is customer journey mapping?

Journey mapping 62

Journey mapping Banking Analytics Sales 62

Callminer

FEBRUARY 21, 2018

Jonathon is a key contributor to Versature’s success and growth from zero to over 7000 subscribers and MSP partners from coast to coast. This applies to simple items like the reports and UIs but goes as deep as the functionality, voice, software, etc. Lauren Stafford is a Digital Publishing Specialist at Discover CRM.

call center software 210

call center software Call Center Contact Center Analytics 210

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. At Netomi, we deeply care about improving the customer experience.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98