financial-services Banking CRM Industry SaaS 
Callminer
APRIL 23, 2019
PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). PCI DSS is a set of strict regulations created to protect private financial information and prevent credit card fraud. To ensure the quality of customer service.
ShepHyken
APRIL 7, 2023
This week, we feature an article by Manpreet Singh Chawla, senior digital marketing executive at Knowmax , a SaaS-based organization that offers knowledge management solutions for various industries. According to customer service best practices, understanding what customers want should be the first step for firms.
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Netomi
JANUARY 5, 2022
Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Customer Service Leaders: Adam Toporek. Adrian Swinscoe. Aimee Lucas.
Lumoa
MAY 21, 2018
It makes up almost two thirds of online consumers and the likeliness goes even higher if the product is a B2B service! In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. Because of that, Customer Experience has been often called the "New Marketing". "In
Lumoa
MAY 21, 2018
It makes up almost two thirds of online consumers and the likeliness goes even higher if the product is a B2B service! In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. Because of that, Customer Experience has been often called the "New Marketing". "In
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