JustCall

MARCH 9, 2023

Some of its key features are: AI-based self-service Omnichannel and workforce engagement Collaboration tools Customer experience analytics Pros: The power of AI can be utilized to enhance service levels of various aspects of call centers, including training, analytics, fraud detection, agent assistance, etc.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Enghouse Interactive

JULY 10, 2018

In the hustling world we live in, the sense of community is exciting in the world of banking. Provide simple digital self-service touch points. With the rise of rise digital technologies members are looking to self-service first. On top of that, how can credit unions guarantee expansion and member loyalty?

Self service 40

Self service CRM Contact Center Analytics 40

Enghouse Interactive

OCTOBER 12, 2021

Integrate a high-performance CRM to capture the data from these touchpoints, eliminate the need for any repetitive inputs. Add self-service so that customers can have control of how they engage with you. Use Artificial Intelligence to listen to what is being said, “why”, and the “what” behind it.

Customer Experience 86

Customer Experience Self service Banking Employee engagement 86

NICE inContact

AUGUST 6, 2019

A customer card meets this need by providing full customer context across channels and the complete customer journey, leveraging appropriate CRM data, and providing immediate access to conversation history and sentiment. A customer reaches the contact center via Apple Business Chat (iMessage) with an inquiry on a new bank service.

Interactive Voice Response 63

Interactive Voice Response Contact Center Self service Best practices 63

NICE inContact

AUGUST 6, 2019

A customer card meets this need by providing full customer context across channels and the complete customer journey, leveraging appropriate CRM data, and providing immediate access to conversation history and sentiment. A customer reaches the contact center via Apple Business Chat (iMessage) with an inquiry on a new bank service.

Interactive Voice Response 54

Interactive Voice Response Contact Center Self service Best practices 54

Tenfold - Contact Center Blog

DECEMBER 28, 2017

CTI offers simple APIs, allowing you to integrate it with existing software like your CRM, helpdesk and database. They can also upload their call notes directly to the CRM to share updates with the entire team. Call logs are automatically entered into the CRM itself. Areas Where CTI Helps.

call center workforce 54

call center workforce Call Center Technology Management 54