Eptica

JULY 27, 2016

Whatever the industry, consumers demand the highest standards of customer service – as the YOPA research shows, fail to provide what they are looking for and they’ll have no qualms about heading to your rivals. Share this page on: Tweet.

Multichannel 50

Multichannel Customer Service Airlines Contact Center 50

Callminer

FEBRUARY 21, 2018

Scott Sachs is president of SJS Solutions , a consultancy that specializes in the development and deployment of contact center technology. He has more than 25 years of experience in leading and growing multi-site contact centers in different industries. @SearchCRM. TechnologyAdvice. Technology_Adv.

call center software 210

call center software Call Center Contact Center Analytics 210

ShepHyken

APRIL 7, 2023

As a result, consumers may have lengthier wait times, which could lead to angry customers and helpless support staff. To ensure that specific issues are channeled to the appropriate teams and shorten client wait times, you can leverage help desk software.

Advertising 120

Advertising SaaS Wait times Multichannel 120

Global Response

JULY 17, 2023

Considering switching to a cloud-based call center solution? Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. In fact, cloud-based call center solutions can be even more secure than on-premise call centers.

call center solutions 62

call center solutions Call Center Bilingual agents Analytics 62

NobelBiz

FEBRUARY 22, 2023

And what technologies and trends should contact centers embrace now? For Businesses, flexibility isn’t an option any longer A good customer experience necessitates contact center flexibility. It can be suggested prior to the call, during the call’s wait period, or during the call itself.

Customer Experience 52

Customer Experience Multichannel Contact Center Chatbots 52

NobelBiz

FEBRUARY 22, 2023

And what technologies and trends should contact centers embrace now? For Businesses, flexibility isn’t an option any longer A good customer experience necessitates contact center flexibility. It can be suggested prior to the call, during the call’s wait period, or during the call itself.

Customer Experience 52

Customer Experience Multichannel Contact Center Chatbots 52

UJET

MARCH 22, 2021

When the pandemic first started, contact center operators were scrambling to support agents working from home. But, contact centers aren’t the only ones who scrambled and agents aren’t the only ones who have become remote. We’ve got tele-medicine, tele-banking, tele-justice, tele-schooling, and tele-commuting.

Interactive Voice Response 82

Interactive Voice Response Virtual Agent Contact Center Self service 82