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The Route to Fully Autonomous AI Self Service Starts at your Contact Center

TechSee

By drawing on the aggregated knowledge and experience of the contact center workforce, effectively crowdsourcing their expertise, technology providers are creating the next generation of self service platforms. Why the crowdsourcing of expertise is at the core of deep learning-powered self-service tools.

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Avaya Enabling Hundreds of Thousands to Work Remotely in the Face of COVID-19 Challenges

CSM Magazine

Some examples of organizations where Avaya has made a positive impact include: A large health insurance company with millions of medical and specialty members moved 21,000 contact center agents to work remotely from home. Natalie Keightley is Solutions Sales Director at Avaya. enabled 3,000 remote workers with the help of Avaya.