Banking contact center workforce Customer Experience outsourcing 
Verint
JANUARY 31, 2018
Work performed in the back office in industries such as banking, healthcare, outsourcing and insurance includes processing claims, managing logistics, maintaining records, ensuring compliance and handling prescription orders. They invest heavily to drive customer experience excellence. Shouldn’t you?
Verint
NOVEMBER 15, 2017
Ovum suspects that the front office/back office integration may have been hindered by strong organizational boundaries with protective managers, or the fact that in the past many enterprise business functions, including the contact center, have been outsourced, including some that were offshored.
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