Beyond Philosophy

AUGUST 1, 2019

When it comes to practical strategies you can take, we have developed some tools in our global Customer Experience Consultancy work to help you address the problems of implementing these theories. It is the same exercise with customers. The Reasons Behind Our Reasoning. Let me explain. THREE THINGS THAT DRIVE ME MAD AT RESTAURANTS.

Journey mapping 374

Journey mapping Customer emotions Scripts Consulting 374

ClientSuccess

JUNE 19, 2019

It will surely get your brain and bank account working overtime. Adding credibility to this statement is a research study by Invesp Consulting which suggests: Existing customers are 50% more likely to try new products and spend 31% more than new users! Shocker, right? Offering 24/7 support. Automated Marketing for Augmented Engagement.

Customer retention 73

Customer retention B2C Entertainment Consulting 73

Pointillist

JULY 25, 2018

Has a journey mapping exercise ever been conducted? Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you. Do they track customer journeys? If recent, these journey maps can provide starting points to start discovering important customer journeys.

Analytics 43

Analytics Metrics Government Journey mapping 43