Beyond Philosophy

JULY 5, 2015

In building relationships with customers, and value for them, my long-time observation is that most organizations tend to progress through several stages of performance as they are becoming truly customer-centric: a) customer awareness, b) customer sensitivity, c) customer focus, and d) customer obsession.

Customer centricity 279

Customer centricity Complaint resolution Banking Enterprise 279

HGS

MAY 27, 2015

Contact centers have undergone significant transformation in the past few years, driven largely by the shift from voice to digital and omni-channel customer service. This continual channel shift has also influenced the nature and complexity of services being delivered. Customer Service. Wed, 05/27/2015 - 14:41.

Contact Center 100

Contact Center Multi-channel support Complaint resolution outsourcing 100

Return Customer

AUGUST 15, 2018

You would be surprised to know how many customer service executives don’t follow these practices. It can be as small as promising the time required to work on the customer complaint or about accepting a bug in the process. Always Keep the Customer in the Loop. Maintain Customer Data and Run Analytics.

Customer Support 71

Customer Support Complaint resolution Advertising Banking 71

JivoChat

JUNE 9, 2021

It’s a fact: today’s customers want real-time and on-demand information from businesses. A recent survey showed that a whopping 90% of consumers expect an instant response when they have customer-service-related inquiries. Chatbots improve customer service. Conduct surveys.

Chatbots 52

Chatbots Marketing Upselling Surveys 52