Noble Systems
AUGUST 25, 2020
Banking and other financial services firms are continually challenged to train, motivate and retain employees in order to deliver consistent, high performance services and build consumer trust. Gamification can be used by banks, lenders, and other financial institutions to: 1. Align employee behaviors with business objectives.
Callminer
AUGUST 1, 2017
Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.
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Call Experts
JULY 27, 2023
At Call Experts, we routinely hit industry standards and have even received Platinum certification from our industry partner ATSI. In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction.
Balto
AUGUST 3, 2022
From training and coaching to software enhancements, investments allow you to scale your output without hiring, automate repetitive tasks, strengthen your funnel, and improve cross-functional collaboration and visibility. We Surveyed 500 Managers About Call Center Coaching. There are a lot of reasons to invest in your contact center.
SharpenCX
MARCH 24, 2020
But, it’s important to keep your direct competition in mind when looking at call center metrics & industry standards, too. So, how do you, as a contact center team, measure up to the rest of your industry? Industry Standards: How do you Stack Up Against Your Peers? Customer Satisfaction. Overall U.S.
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