Banking Chatbots Groups Virtual Agent 
Creative Virtual
JULY 10, 2020
Back in April I took a look at the impressive spike in virtual agent traffic starting in late February and early March that surpassed anything Creative Virtual had seen in over 16 years of being in the industry. This is mostly due to a sustained increase of traffic through the rest of April and much of May.
AWS Machine Learning
MARCH 29, 2024
The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In this post, we are focusing on the chat channel to show how to use Amazon Lex and the Amazon Lex Web UI to enable live agents to interact with your customers in real time.
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CSM Magazine
FEBRUARY 28, 2020
The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects.
Creative Virtual
OCTOBER 5, 2020
This three-part blog series explores the business value of using a chatbot or virtual agent to provide easy-to-use self-service, starting with supporting customers. Also take a look at Part 2: Supporting Contact Centre Agents and Part 3: Supporting Employees.
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Creative Virtual
DECEMBER 8, 2022
Having an analyst group recognise us for this is always an exciting bonus – and that’s what happened again this year. AIxOutlook conducted an independent assessment of the major conversational AI vendors in the market and found Creative Virtual to be the Innovation Excellence Leader! Check out the full Age UK success story here.
CSM Magazine
FEBRUARY 28, 2020
The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects.
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