CCNG

MAY 6, 2021

In today’s call center, agents must train on all products, protocols, compliance, customer service, processes, and application topics. The Goldilocks Zone When we’re ready to add Hi-Fi practice to our training, we need to do it without breaking the bank. How do you get to Carnegie Hall?

Call Center 195

Call Center Banking Technology Surveys 195

CCNG

JUNE 21, 2023

Limitations and roadblocks Without tools to track customer interactions, you’re left with random, winding customer journeys. This creates a seamless customer journey. Customer service that’s built on a voice-centric call center infrastructure can’t meet current demands. You have to anticipate customer needs.

Customer Service 195

Customer Service CCNG Self service Automotive 195

Verint

DECEMBER 9, 2015

Managers and executives responsible for the back-office, the non-customer facing area of an organization that processes the goods and service requests of its customers, have been overlooked for a long time.

CCNG 21

CCNG Banking Finance Contact Center 21

Altitude

APRIL 3, 2018

It’s not a news anymore that people today choose and buy experiences, not products or services, and the advancements in technology increase both customer expectations and space for businesses to wow them. The potential of wowness (what a word, huh? Does it even exist? Well it does now ?? )

Banking 49

Banking Technology CCNG Chatbots 49