Remove Banking Remove CCNG Remove Contact Center Remove Customer Service
article thumbnail

Seven Ways to Deliver Leading Digital Customer Service

CCNG

Limitations and roadblocks Without tools to track customer interactions, you’re left with random, winding customer journeys. This creates a seamless customer journey. Customer service that’s built on a voice-centric call center infrastructure can’t meet current demands. You have to anticipate customer needs.

article thumbnail

The Spotlight Is On the Back Office—Finally!

Verint

Managers and executives responsible for the back-office, the non-customer facing area of an organization that processes the goods and service requests of its customers, have been overlooked for a long time.

CCNG 21