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Seven Ways to Deliver Leading Digital Customer Service

CCNG

JUNE 21, 2023

Modern contact centers support many digital channels, touchpoints and interaction modes. In these cases, reaching your contact center should be easy. Provide personalized, omnichannel experiences that are context-based and low effort. Here are seven ways to deliver leading, digital customer experiences.

Customer Service 195
Customer Service CCNG Self service Automotive 195
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The Spotlight Is On the Back Office—Finally!

Verint

DECEMBER 9, 2015

There are no industry associations for back-office professionals such as the CCNG, a member network for Contact Center, Customer Service, and Customer Experience Management Professionals; the SHRM: Society for Human Resource Management for HR professionals; the AFP: Association for Financial Professionals for finance executives; and so forth.

CCNG 21
CCNG Banking Finance Contact Center 21
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