Banking CCNG Contact Center Customer Experience 
Verint
DECEMBER 9, 2015
Managers and executives responsible for the back-office, the non-customer facing area of an organization that processes the goods and service requests of its customers, have been overlooked for a long time.
CCNG
JUNE 21, 2023
That lack of visibility makes it difficult to understand the entire customer journey. And, when combined with poor cross-channel integration, it all leads to inconsistent customer experiences. Customers must re-authenticate themselves when switching channels; they have to repeat information at each new interaction.
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