TRUSTID
FEBRUARY 22, 2018
When it comes to improving banking efficiencies and protecting customers over the telephone channel, contact center supervisors have traditionally relied on knowledge-based information to authenticate customers. The reality is, passwords and other knowledge-based identification credentials may never completely go away.
TRUSTID
FEBRUARY 22, 2018
When it comes to improving banking efficiencies and protecting customers over the telephone channel, contact center supervisors have traditionally relied on knowledge-based information to authenticate customers. The reality is, passwords and other knowledge-based identification credentials may never completely go away.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TRUSTID
SEPTEMBER 20, 2019
As consumers demand more secure, non-intrusive interactions with their banks, it’s becoming essential for financial institutions to take steps that help ensure their customer channels are protected from fraud and other social engineering scams without adding more complexity to their customer experience.
TRUSTID
FEBRUARY 25, 2019
There are external and insider attacks, as well as authentication strategies that can put banks and their customers at risk. Relying on just one of these, particularly knowledge-based information, to identify callers creates a false sense of security and can put an organization and its customers at greater risk of fraud.
TRUSTID
JANUARY 22, 2018
Your contact center processes will also play a role in delivering better overall customer service. Banks can do this by automating their call center’s authentication process. The TRUSTID® Pre-Answer Caller Authentication solution doesn’t use valuable call time to identify customers while on the phone.
Expert insights. Personalized for you.
57 
Let's personalize your content