Banking, Brand ambassadors and Finance - Customer Contact Central

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Banking

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Pros and Cons of In-House vs. Outsourced Call Centers

Calltools

FEBRUARY 19, 2020

Industries such as banking and finance ought to have their in-house call centers for maximum information security. In-house call center agents deal exclusively with your brand, and this maximizes attention. You can also train your call center agents to become the ultimate brand ambassadors.

outsourcing

outsourcing Call Center Brand ambassadors call center software

Key Customer Retention Strategies for Alternative Lenders

CSM Magazine

OCTOBER 16, 2020

According to a Global Consumer Banking Survey by Ernst & Young, consumers want to trust and engage deeper with banks, lenders, and credit unions. Customers can learn more about the financing solutions by navigating a clean, readable web page. More important, you need to turn existing one into loyal brand ambassadors.

Customer retention

Customer retention Brand ambassadors Finance Banking

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Pros and Cons of In-House vs. Outsourced Call Centers

Key Customer Retention Strategies for Alternative Lenders

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