Certified Languages International

DECEMBER 22, 2023

With rising diversity in the United States, there is a growing need for banks to provide multilingual services and support. Monolingual banking that only caters to English speakers results in poor customer experiences, lost opportunities, and decreased satisfaction for large segments of the population with limited English proficiency (LEP).

Banking 52

Banking Customer Experience Bilingual agents Customer retention 52

Certified Languages International

DECEMBER 22, 2023

With rising diversity in the United States, there is a growing need for banks to provide multilingual services and support. Monolingual banking that only caters to English speakers results in poor customer experiences, lost opportunities, and decreased satisfaction for large segments of the population with limited English proficiency (LEP).

Banking 40

Banking Customer Experience Bilingual agents Customer retention 40

Outsource Consultants

OCTOBER 2, 2018

Chilean contact centers use exemplary training methods that utilize real-world call center simulation techniques, certifying every agent during the training process. These vendors have experience with a variety of industries, including: Automotive. Communications. Consumer goods. Credit card services. E-commerce and retail. Technology.

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52

Global Response

JULY 17, 2023

Cloud-based call centers are also well-versed in industry standards and regulations, committed to keeping a compliant and secure business for themselves as well as their clients. When all data is stored on internal, on-premise servers, the risks are larger, and therefore, potential breeches, downtime or system errors have larger consequences.

call center solutions 62

call center solutions Call Center Bilingual agents Analytics 62