Eptica

FEBRUARY 28, 2018

In fact, he stresses that one of the main arguments around automating customer service - that it automatically reduces costs while improving the experience - isn’t always true: When a bank introduced online channels, transaction volumes rose, and customers began to call and visit bank branches more, pushing up costs.

Customer Service 62

Customer Service Banking Self service Best practices 62

REVE Chat Blog

MARCH 4, 2020

So, how to tie the B2B lead generation strategies and best practices? Some of the most common lead nurturing ideas are free webinars, white papers, email updates, sales calls etc. Not all the best practices are tactics that work in a similar way. Prequalify leads with chatbots. Nurture leads.

B2B 71

B2B Best practices CRM Sales 71

Vistio

OCTOBER 5, 2021

But over time, I moved into banking technology, I rose up the ranks and I ended up running all of the trading technology for a big French bank. And then after that job, I ran European technology for an American bank. I don’t want to get up early and go to the bank every morning.

Chatbots 52

Chatbots Contact Center Banking Technology 52

Callminer

FEBRUARY 23, 2021

To learn more about how call centers can adapt to new challenges in the era of COVID-19, download our white paper: Contact Center Practices and Guidelines for Managing Through COVID-19. Chatbots will continue to grow in prevalence. Keep reading to see what is on the radar for 2021. Technological Trends.

Call Center 376

Call Center Technology Banking Contact Center 376

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