Banking Benchmark Consulting Technical Support 
NobelBiz
APRIL 3, 2023
Research from Benchmark Portal found that, on average, 15% of customer inquiries are handled through self-service. Almost all banks worldwide have implemented IVR systems to allow customers to access their accounts and perform transactions without speaking to a live agent. You guessed it; it’s money. Here’s the simple math.
Netomi
JANUARY 5, 2022
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.
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Callminer
AUGUST 1, 2017
James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Going from 50% first time resolution to 100% first time resolution might sound like a great target, but getting to 60% is already a 20% improvement over the benchmark. James Pollard. theadvisorcoach. Scott Nazareth.
RichCall
SEPTEMBER 13, 2017
Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.
Comm100
FEBRUARY 7, 2018
Paid technical support (Hubspot) — From troubleshooting to making changes to the software, paid technical support can add extra dollar signs to what was once an innocuous bill. Tips for avoiding this pitfall: Consult with a sales representative and make specific pricing inquiries to ensure full, transparent pricing.
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