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CRM Self service Multichannel Customer effort Analytics Surveys Feedback Sales Chatbots Customer Experience More Related Topics >
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15 Best Live Chat Software for Sales and Support Teams

JivoChat

AUGUST 30, 2021

The live chat channel serves many “touches” along the increasingly multi-touchpoint B2B and B2C buying journeys. People also use it to access post-sales support and make service requests once they become customers. B2C and B2B businesses alike rely on live chat. Key features: Multi-channel support.

Sales 52
Sales Chatbots Multi-channel support CRM 52
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What is Customer Engagement?

Mindtouch

AUGUST 27, 2018

And it’s the companies that understand their customers best—even at scale—that will win market share and disrupt competitors. Driving Engagement with Self-Service Support Content. Yet, these channels provide more than just a medium for support interactions—they are opportunities. they are supporting.

Self service 48
Self service B2C B2B Multi-channel support 48
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