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What is Customer Engagement?

Mindtouch

Yet, these channels provide more than just a medium for support interactions—they are opportunities. According to the same report from Marketo, 74% of B2B consumers and 56% of B2C consumers think it is important to have their profile data integrated across all touchpoints. they are supporting. The products they use.

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15 Best Live Chat Software for Sales and Support Teams

JivoChat

The live chat channel serves many “touches” along the increasingly multi-touchpoint B2B and B2C buying journeys. People also use it to access post-sales support and make service requests once they become customers. B2C and B2B businesses alike rely on live chat. Key features: Multi-channel support.

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