Remove B2C Remove Document Remove SaaS Remove Technical Support
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Do Agents Require Hands-on Experience with your Products?

Nicereply

For this article, I spoke with six customer support and success leaders from various industries with different product offerings so they can share techniques you can use to make your team successful. Peter Muir is the Manager of Technical Support at Dejero. Regis Eloi is the former Director of Customer Support at Salsify.

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5 Best Shopify Alternatives (Including Key Features)

JivoChat

Like most SaaS platforms, Shopify offers subscription-based pricing for their software. The platform serves B2B and B2C ecommerce customers including over 2000 mid-market businesses and 30 Fortune 1000 brands. The strong user base and dedicated following mean there’s lots of support/documentation available.