Lumoa

NOVEMBER 30, 2022

You might expect this digital sales agent to provide links to useful resources on your website. Customer support. For starters, your virtual sales agent should be a) visible and b) obvious as to its purpose. Another great idea to explore is offering a digital sales agent that is voice-enabled.

Customer Experience 83

Customer Experience Chatbots Virtual Agent Sales 83

Contact Center Pipeline

SEPTEMBER 30, 2022

As the start of October will ring in Customer Service Week, it is only fitting that our top post this month is another annual favorite from Susan, bringing you 10 top Customer Service Week inspiration posts full of ways to recognize and show your appreciation for […]. Welcome to the top 5 blog posts in September!

Customer Service 36

Customer Service Virtual Agent B2C Employee engagement 36

RichCall

SEPTEMBER 13, 2017

As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. Teresa Cottam. Self-service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64