Contact Center Technologies 2017: find out what 23 experts say
RichCall
SEPTEMBER 13, 2017
As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. Teresa Cottam. Self-service.
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