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Do Agents Require Hands-on Experience with your Products?

Nicereply

JULY 13, 2021

For this article, I spoke with six customer support and success leaders from various industries with different product offerings so they can share techniques you can use to make your team successful. Marc Bindlechner is the Director of Customer Service at Koala. Peter Muir is the Manager of Technical Support at Dejero.

B2B 98
B2B B2C SaaS Technical Support 98
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What is the Importance of Using a Live Chat Software on Business Website

ProProfs Blog

SEPTEMBER 28, 2018

It also facilitates text analysis as a bridge to obtaining robust voice of customer (VoC) insight. Emirates in my personal experience) it is without a doubt an ideal means of creating empathy and reducing customer effort, two crucial Customer Experience attributes to grow and protect. When done right (e.g. Tweet this.

B2B 159
B2B Chatbots Upselling Interactive Voice Response 159
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