ChurnZero

FEBRUARY 7, 2020

A hybrid of soft and hard skills is a must with top skills including SaaS, Salesforce, CRM, Account Management, and Customer Retention. Online learning and smart transportation industries ramp up their workforce. Leverage digital email/in-app metrics as a way to track overall engagement 2.

SaaS 64

SaaS Transportation B2C Customer retention 64

Talkdesk

JULY 31, 2017

There’s an entirely new generation of metrics that is popping up, things like second call avoidance. That’s an example of these new metrics. Many B2C companies use us and they want to talk to their customers, to find out what’s going on. So the metrics are changing very, very rapidly. Just fix it right the first time.

Average Handle Time 42

Average Handle Time Chief Customer Officer Wireless Enterprise 42

Talkdesk

JULY 31, 2017

There’s an entirely new generation of metrics that is popping up, things like second call avoidance. That’s an example of these new metrics. Many B2C companies use us and they want to talk to their customers, to find out what’s going on. So the metrics are changing very, very rapidly. Just fix it right the first time.

Average Handle Time 40

Average Handle Time Chief Customer Officer Wireless Enterprise 40