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Call Center Workforce Management

NobelBiz

MAY 22, 2022

Rachel Macklin Rachel has a staffing and consulting background with over 15 years of experience. Pro Tip: To have a good overview of what else to consider, consult this list with the top 10 risk factors for contact centers. Determine your geography (how wide a web you can cast?)

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Navigating the Work-From-Home Contact Center from A to Z: An in-depth interview with Customer Service and Work-From-Home Expert, Michele Rowan

Vistio

APRIL 2, 2022

Michele’s an accomplished speaker, author, executive team member, and consultant. And I saw no downside in that business model, so I decided to take the leap out on my own, away from the corporate environment and start my own consulting company. I find it so interesting, Michele.

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