NobelBiz

FEBRUARY 27, 2024

This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. In a B2C scenario with relatively short talk times, agents can go from an average of four contacts per hour (manual dialing) to 16 or more contacts per hour using a predictive dialer.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

NobelBiz

JUNE 5, 2023

In short, you can measure the performance of an outbound call center by two means: either judging by the call quality or coaching call agents. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop. Inbound lead generation includes blogging, SEO, social media, PPC.

Call Center 52

Call Center Scripts CRM Contact Center 52

NobelBiz

MAY 22, 2022

Pro Tip: To have a good overview of what else to consider, consult this list with the top 10 risk factors for contact centers. Christian: It’s like in the contact center space, where you have interactions with the consumers, whether it’s B2C or B2B, it’s not the technology or the person; it’s not one or the other.

call center workforce 52

call center workforce Call Center Management Gamification 52