JivoChat

JULY 21, 2021

From reward and point programs to special events for VIPs, there are many ways loyalty programs can keep your customers engaged and coming back. Surveys also offer chances for building customer relations, as they provide a high-level view into your customers’ thoughts. Your customers are likely busy people.

Chatbots 52

Chatbots B2C CRM Customer retention 52

Lumoa

FEBRUARY 9, 2023

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. The situation when B2B CX was very distant from B2C CX has been rapidly changing.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Lumoa

OCTOBER 31, 2018

Organizations will want quantitative justification of their investment in great customer service. Organizations will continue to look for more effective ways of gaining real-time customer intelligence rather than rear-view-mirror methods like surveys. Three words: voice of customer. How to overcome those challenges?

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

SmartKarrot

MAY 6, 2022

Touchpoints that a consumer is likely to use at each stage of the journey should always be included in a customer journey map. For example, a consumer may connect with a brand via phone calls or chatbots during the installation or service stage. What separates customer journey mapping between B2B and B2C companies?

Journey mapping 10

Journey mapping B2B B2C Healthcare 10