CCNG

OCTOBER 11, 2023

You try to resolve the issue yourself and spend 10 minutes on the company's website; you even try the automated chatbot, the dreaded last resort. If you're a larger company, you'll likely benefit from more robust tools that help decipher your employees' responses, prioritize which issues to tackle and even suggest what action to take.

CCNG 195

CCNG Customer Experience B2C Finance 195

ProProfs Blog

MAY 6, 2020

60% of companies have expanded their focus on contact center efficiency, while 65% of contact centers track their efficiency efforts. (Source: Call Miner ) Tweet this. Such statistics on customer experience help you understand the growing trend amongst companies to train their employees in the contact center.

Customer Experience 99

Customer Experience B2B B2C Sales 99

SmartKarrot

FEBRUARY 16, 2022

Employee engagement rises by 20% on average in companies that take steps to improve their customer experience. 38% of respondents of a recent survey on CX, enhancing service levels is the top aim for contact centers in 2022. 80% of B2B buyers expect a purchase experience similar to that of B2C customers.

Customer Experience 10

Customer Experience B2B Advertising B2C 10