Customer Guru

FEBRUARY 26, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.

Customer centricity 106

Customer centricity Call Center B2B Sales 106

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. When it comes to call centers and service centers what are people focusing on today compared to a decade ago? You talked about having customer voice in the C-suite. Absolutely.

Average Handle Time 42

Average Handle Time Chief Customer Officer Wireless Enterprise 42

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. When it comes to call centers and service centers what are people focusing on today compared to a decade ago? You talked about having customer voice in the C-suite. Absolutely.

Average Handle Time 40

Average Handle Time Chief Customer Officer Wireless Enterprise 40

PeopleMetrics

MAY 12, 2022

Leaving their experience to chance is never wise— there are always steps you can take to simplify the customer's experience, anticipate their needs, or simply go above and beyond. What is customer experience, and how does it relate to mapping? Customer Journey Map Template. Stages of the Customer Journey. Back to Top.

Journey mapping 62

Journey mapping B2C Feedback B2B 62