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Getting Closer to The Customer

Anexa BPO

If “business” is the process of buying things, selling things and engaging with customers, CX is providing compelling experiences that make those customers want to engage with you, buy from you, and buy again. Today, more than ever BPO outsourcing companies are taking center stage in the ultra-competitive world of CX.

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Why Many Florida-Based Companies are Outsourcing Telemarketing

Anexa BPO

CNBC has listed Florida as one of the top states to do business in, thanks to its cost of living, practical infrastructure, solid economy and access to capital – among plenty of other prominent stats. For more information on telemarketing in general, refer to our blog on “ Telemarketing – Dispelling the Myths ”. Florida’s Market.

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The News Is In: Workforce Reductions Have NOT Been Significantly Affected by Automation

Anexa BPO

For example, although the wholesale industry – which was negatively impacted by the rise of B2C e-commerce – had big job losses, other industries did undergo impressive growth and actually expanded their workforce. In addition, services industries are increasing their market share, and are looking to add jobs.

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What Is Appointment Setting?

TeleDirect

We’ve been doing this for 25 years, starting as an eight-seat answering service and working our way up to a national business process outsourcer and industry-leading call center. Our B2C and B2B appointment-setting services are designed to instill confidence in your services or products. What makes us pros?

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Implementing Help Desk Services via Outsourcing Companies

Anexa BPO

In today’s heavily competitive business market, businesses must have a robust and well-rounded customer support system to maintain a strong foothold in – and at the top – of their respective industry. Without a help desk in place to serve clients and resolve issues, sales would be scarce and business would plummet.