Average Handle Time Sales Scripts Upselling 
DMG Consulting
AUGUST 10, 2023
Real-time guidance (RTG) solutions are designed to advise and guide agents in resolving and handling service inquiries or closing a sale or collection. These capabilities can help agents enhance and grow relationships with customers by suggesting upsells or new products.
Callminer
JUNE 3, 2019
Not only does this come at an expensive cost to companies due to the time and resources it takes to hire and train, but it can also lead to bad customer experiences—an indirect attack against the heart of your brand. Everything from average handle time (AHT) to net promoter score (NPS) is fueled by their interactions with the customer.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
JustCall
APRIL 4, 2023
Providing information : Another core area of responsibility for call center agents is providing accurate and timely information to customers. Following scripts : Call center agents may also be required to follow specific scripts or call flows when handling certain types of calls or customer inquiries.
JustCall
MARCH 10, 2023
A Sales Call Flow A sales workflow or call flow would look something like this: Introduction: “Hello, I am ABC from XYZ Inc. Is now a good time to talk?” Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.”
Advertisement
If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
aircall
FEBRUARY 5, 2021
Your call center may focus primarily on sales, customer support, or a combination of both. As you recruit call center agents and evaluate their qualifications, you’ll want to ensure that they’re a good fit for the role of a sales representative or customer service representative. Call centers are viewed very differently today.
Outsource Consultants
APRIL 10, 2018
Improve your upselling strategy. Inconsistencies with marketing and sales. Make sure the call centers and marketing/sales departments are fully aligned with every promotion. Agents should have CRM and scripting assistance available to ensure calls get resolved without the need for transfers. Long hold times.
Expert insights. Personalized for you.
48 
Let's personalize your content