Average Handle Time Meeting Revenue potential Upselling 
Mindtouch
JULY 31, 2017
Traditionally, time-to-close/average-handle-time, tickets-in-queue, and other metrics that measure the cost of each case or interaction is how Support Agents were judged on a job well done. Building Revenue Potential (and the Future) Through Knowledge. Instead of wondering, “Now how did we do that?”
JustCall
MARCH 10, 2023
Is now a good time to talk?” Ask probing questions: “I understand you are unable to meet <goal> What do you think is holding you/your company back?” Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.”
NobelBiz
JULY 25, 2023
Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. Trend Analysis: Reports highlight emerging patterns over time, helping managers anticipate peaks or troughs in call volumes or understand seasonal trends.
Expert insights. Personalized for you.
48 
Let's personalize your content