Mindtouch
JULY 31, 2017
Traditionally, time-to-close/average-handle-time, tickets-in-queue, and other metrics that measure the cost of each case or interaction is how Support Agents were judged on a job well done. Building Revenue Potential (and the Future) Through Knowledge. Instead of wondering, “Now how did we do that?”
JustCall
MARCH 10, 2023
Deliver your pitch: “With the <product>, you can achieve <results/outcomes> and gain <value proposition>” Handle sales objections: “That’s a valid point, but let me tell you <solution>” Integrate a call to action: “Shall I sign you up for a trial period?” In short, it will make your call center profitable.
NobelBiz
JULY 25, 2023
Reporting: The Blueprint of Action The culmination of the analytics process, reporting, provides a distilled view of insights: Dashboards: Visual interfaces show real-time data like call volumes, average handling time, first call resolution rate, and customer sentiment.
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