Monet Software
NOVEMBER 11, 2020
If you’re seeing symptoms of burnout in your SMB contact center, or in online interactions with certain remote agents, it’s time to do something about it. Once an employee reaches burnout stage, you’re in crisis mode. It develops silently over time. Triage Immediately. Give them a break—literally.
Fonolo
SEPTEMBER 28, 2021
According to research from the Harvard Business Review, 71% of managers surveyed said employee engagement is an important factor in the overall success of a company. They motivate employees through goal setting, help resolve conflicts, and play a large role in improving employee morale. Remember the acronym S.M.A.R.T
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Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Acting on negative feedback will strengthen customer engagement and sharing and acting on positive feedback will strengthen employee engagement. Just as change must be demonstrated, employees also should be empowered to take action where necessary in order to be a part of building the culture.
SharpenCX
FEBRUARY 25, 2020
Whether it’s exercise, drinking more coffee, watching Netflix during our lunch break, we all have our efforts to decrease our stress. Each disengaged employee can cost you $2,246 , according to ADP. Employee engagement is directly tied to revenue growth. When we know work is a source of stress, we do what we can to cope.
RapportBoost
DECEMBER 10, 2018
RapportBoost uses artificial Intelligence to optimize chat conversations in order to drive dramatic and sustained improvements in conversion rate, order size, customer satisfaction, renewal rate, average handle time, first contact resolution rate, agent retention and happiness, and other critical contact center metrics.
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