Fonolo
MAY 25, 2022
On top of optimized scheduling, WFO software often gives you access to eLearning tools that can help ensure every agent is trained properly for their role, leading to higher employee engagement and lower turnover rates. Only 30% of the American workforce feels engaged in and inspired by their work.
SharpenCX
MAY 26, 2020
Organizations must wake up to the truth of the matter — remarkable customer service is a competitive advantage. Now, 89% of businesses compete on the customer experience they deliver — not just through the initial sale. Your customer service experience also plays a key role in customer retention strategies, too.
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Fonolo
MAY 25, 2022
On top of optimized scheduling, WFO software often gives you access to eLearning tools that can help ensure every agent is trained properly for their role, leading to higher employee engagement and lower turnover rates. Only 30% of the American workforce feels engaged in and inspired by their work.
Customer Relationship Metrics
JULY 26, 2017
And as many studies have confirmed, engagement is directly correlated with higher levels of individual and organizational performance. This results in higher profits, lower costs, higher customer retention and referrals. An employee’s perception of control is significantly related to psychological ownership.
Fonolo
JULY 12, 2022
According to Gallup’s findings, highly engaged employees bring 21% greater profitability ; focusing on employee engagement reduces the risk of churn and improves business results. One way to ensure high agent engagement is by setting professional development goals for call center agents.
Fonolo
SEPTEMBER 14, 2023
Setting goals for call center employees is important because it helps to bring a sense of achievement to a role that often lacks it. Goal setting is one of the most important methods of employee engagement, as it gives agents purpose, motivation, and stimulation throughout their day.
Playvox
MARCH 27, 2023
Our suite helps you efficiently handle digital interactions like support tickets, live chat, and email. You can ensure that your QA team receives the appropriate interactions for speedy evaluation and coaching to enhance customer retention, regardless of where the interactions occur.
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