Average Handle Time Customer Care Technical Support Upselling 
OctopusTech
MARCH 11, 2022
Prospective customers give voice calls that are attended by the customer care representatives. The main function here is to provide exceptional services to customers. During technical support, operators examine the issues of customers thoroughly and solve their problems patiently.
JustCall
APRIL 4, 2023
Providing information : Another core area of responsibility for call center agents is providing accurate and timely information to customers. Documenting calls : In order to ensure that customer information is accurate and up-to-date, agents are responsible for documenting calls in the call center software.
JustCall
MARCH 9, 2023
Whether it’s comparing customer care vs. customer support or customer support vs. customer experience, all these terms are used interchangeably (and wrongly so).
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