The Ultimate Guide to Call Center Agent Performance
Fonolo
SEPTEMBER 21, 2023
TIP: Common KPIs for contact center agents can include average handle time (AHT), first call resolution (FCR), and customer satisfaction score (CSat). Establish Your KPI Tracking Methods If you don’t already have a system to track agent performance, it’s time to upgrade. Everybody wins!
87 
Let's personalize your content