Average Handle Time Construction Customer Service Time management 
Fonolo
MARCH 17, 2022
Since the call center industry is known for high attrition rates, managers play a key role in retaining strong agents. This requires empathy, which can be helpful when providing constructive feedback and support. Time management. Call center managers have a long list of duties, and only so much time in the day.
NobelBiz
SEPTEMBER 12, 2023
Unlike “Hold” “Wait” or “ Average Handle – AHT ” times, this metric concentrates solely on the productive interaction between the two parties. A lower ATT typically indicates quicker issue resolution and streamlined customer service.
Comm100
NOVEMBER 8, 2017
So, it’s time for you to assemble your live chat dream team. You want your live chat customer service experience to be top notch, so it’s no wonder you want the best and the brightest for the job. Customer service can require a lot of it. Sometimes customers ramble on and take a while to get to the point.
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