Average Handle Time Coaching Healthcare Sales 
Call Experts
JULY 27, 2023
We strive for 99% uptime – meaning that regardless of weather, time of day, or season phone/agent services remain up and running. Operational Efficiency Metrics Average Handle Time (AHT) : Used to measure the average duration of customer interactions.
TLC Associates
NOVEMBER 19, 2019
Whether you’re in an industry with strict security regulations (think healthcare customer service or BFSI customer support ) or just want to save your business millions in lost sales and legal fees, this level of scrutiny is a must. And watch out for how supervisors and coaches deal with agents. Listen in on a Coaching Session.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
JustCall
MARCH 10, 2023
A Sales Call Flow A sales workflow or call flow would look something like this: Introduction: “Hello, I am ABC from XYZ Inc. Is now a good time to talk?” As such, it can be a reflection of key performance metrics like CSAT scores, average handle time, average hold times, FCR, net promoter score (NPS), etc.,
TechSee
JUNE 25, 2019
billion, and sales process recommendation and automation, which attracted $2.7 For example, an angry customer might be routed to the customer retention team, and a happy, satisfied customer might be routed to the sales team to be pitched a new product or service. This realization has seen investments in AI rapidly increasing.
NobelBiz
JULY 25, 2023
Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. We’re thrilled to have him as our special guest on the show, where we delve into the world of training and coaching.
Balto
JANUARY 22, 2024
We’ll help you understand how generative AI can skyrocket your contact center’s efficiency, improve data analysis capabilities, streamline QA and coaching processes, and make customers happier. The manual, time-consuming approach means that you’ll have to compromise and make your coaching sessions much more generic than they should be.
SharpenCX
MAY 16, 2022
The communications can include a mix of sales inquiries, changes to orders, questions about billing, complaints about your product and more. Average Handle Time (AHT). This is the time it takes for an agent to complete a phone call or a “session.” Healthcare executives? This tracks your agents’ efficiency.
Expert insights. Personalized for you.
52 
Let's personalize your content