Callminer

FEBRUARY 4, 2021

As well, a specific focus on compressing Average Handle Times (AHT) allows organizations to maximize their limited capacity. If human connection and empathy is central to the customer experience, the ultimate objective is answering the call. Nika Filipkova is the Chief Customer Officer at SupportYourApp. “At

Call Center 345

Call Center Contact Center Finance Consulting 345

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. It’s definitely happening in SMB, it’s happening in mid-market, it’s happening all around the world. This conversation originally appeared in Opentalk magazine.

Average Handle Time 42

Average Handle Time Chief Customer Officer Wireless Enterprise 42

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. It’s definitely happening in SMB, it’s happening in mid-market, it’s happening all around the world. This conversation originally appeared in Opentalk magazine.

Average Handle Time 40

Average Handle Time Chief Customer Officer Wireless Enterprise 40

Vistio

JANUARY 13, 2022

We play a lot of those, but I’ll occasionally dabble into some other more, I guess, edgy gaming categories, but I definitely am a family gamer. It did definitely start as a passion project back in 2017. That’s definitely what’s happening today. They have a definition of success. That’s great.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Vistio

JANUARY 13, 2022

We play a lot of those, but I’ll occasionally dabble into some other more, I guess, edgy gaming categories, but I definitely am a family gamer. It did definitely start as a passion project back in 2017. That’s definitely what’s happening today. They have a definition of success. That’s great.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52