Average Handle Time Chatbots Exercises Wait times 
Global Response
MARCH 20, 2023
If so, it might be time to start reducing your average handle time. Although average handle time might seem like a small—and primarily internal—metric, it can make a big difference on customer satisfaction. your average handle time.
NobelBiz
JANUARY 17, 2022
However, it is obvious that insufficient training, incompatible interfaces and other factors might result in an increase of Average Handling Time. But, how is the Average Handling Time (AHT) calculated? What is the Average Handling Time (AHT) for Contact Centers?
aircall
DECEMBER 13, 2018
Setting customer support strategy is an exercise in prioritization. There are many valid objectives a team can pursue, but there is a finite amount of time, money, and attention available for allocation. Team Leaders downgraded each of the overall Top-3 by one position and identified reducing customer wait times as their #1 priority.
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