Global Response

MARCH 20, 2023

If so, it might be time to start reducing your average handle time. Although average handle time might seem like a small—and primarily internal—metric, it can make a big difference on customer satisfaction. your average handle time. Ready to perfect your CX?

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62

NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. These metrics should be data-driven, allowing you to identify areas of improvement and track progress over time.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Global Response

DECEMBER 21, 2023

Bare minimum: a provider who has experience managing help desks for companies with similar backgrounds as yours. Email, live chat, social media, chatbots and more are all on the table. Figuring out what’s important to your audience and based on your product type will help you determine the best support channels for your customers.

outsourcing 62

outsourcing Technical Support Service level Abandon rate 62

NobelBiz

FEBRUARY 21, 2023

While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses. Also driving this trend is real-time analytics.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses. Also driving this trend is real-time analytics.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

Balto

JANUARY 22, 2024

This helps you and your team direct your efforts to what matters most: delivering exceptional customer experiences. A Brief Overview of the History of Generative AI Contrary to popular belief, AI models have been around for quite some time now, long before the recent generative AI boom in text, video, and image generation.

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

JustCall

AUGUST 23, 2023

What nudges a customer to pick one over the other? Often, it’s the promise of a seamless, understanding, and responsive customer experience. Word-of-mouth travels at the speed of a tweet and can influence your potential customers—-which is why every single customer interaction matters.

Customer Service 52

Customer Service Average Handle Time Feedback First call resolution 52