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Inbound Call Center: The Ultimate Guide

JustCall

An inbound sales call center is an absolute necessity. Irrespective of the state of the phone calls, inbound call centers are an essential part of businesses today, providing a critical point of contact for customers to get support, make purchases, or get answers to their questions instantly.

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What is Inbound Calling & How to handle it?

JustCall

The help desk generally handles these calls. In some cases, inbound calls can also be made by the employees. Call centers usually take inbound, and outbound calls for a business. Call centers handling inbound calls work under specific metrics.