Average Handle Time Blog Self service Virtual Agent 
CCNG
FEBRUARY 21, 2024
The leaders of this space have already explored how AI can improve your organization’s customer service (or support center). The results have shown boosted employee productivity, enhanced accuracy, and improved self-service containment rate. This not only saves time but enables CSRs to handle more interactions with efficiency.
SmartAction
AUGUST 5, 2019
While DSW has encountered tremendous growth, that has also meant mounting customer service pressure yielding millions of inbound calls per year. DSW turned to SmartAction in 2018 to collaborate on a self-service strategy to augment their NICE inContact platform with conversational AI. Q: Tell us about DSW’s growth.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SmartAction
APRIL 24, 2019
This is the second of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Read Part 1 here >> Gartner predicts that customers soon will prefer using speech-driven interfaces to other forms of self-service when given a choice.
Creative Virtual
NOVEMBER 28, 2019
We had more enquiries this year than ever before about using virtual agent and chatbot technology internally to support contact centre agents, relationship managers and other employees. It shortens the time they need to search for information so they can provide a better in-person service experience for customers.
NICE inContact
OCTOBER 12, 2018
With all of the new improvements and changes in modern day customer service technology, it’s no surprise that customer expectations have evolved to follow suit as well. This is the first of four ways that virtual agents are automating the contact center. Now more than ever, customers want fast and efficient service.
SmartAction
OCTOBER 2, 2018
Electrolux, the 2nd largest home appliance manufacturer in the world who sells under a variety of brand names worldwide like Frigidaire and AEG, made the transformation to AI-powered virtual agents six months ago to automate more in their contact center. Q: How difficult was the implementation and initial pilot?
SmartAction
JANUARY 25, 2019
AI Self-Service Solutions Demonstrate Their Impact. This is no less true in the pursuit of an improved CX, where advanced speech recognition capabilities have finally allowed contact centers to access the vast cognitive abilities that Artificial Intelligence (AI) self-service has to offer. 5% fewer calls to live agents.
Expert insights. Personalized for you.
195 
Let's personalize your content