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5 Tips To Reduce Your Call Center’s Average Handle Time (AHT)

Global Response

If so, it might be time to start reducing your average handle time. Although average handle time might seem like a small—and primarily internal—metric, it can make a big difference on customer satisfaction. your average handle time.

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Transforming Customer Support: Unleashing the Power of Digital Self-Service

Zappix

In the dynamic customer service landscape, businesses constantly seek innovative ways to enhance efficiency, reduce costs, and elevate customer satisfaction. Enter the era of Digital Self-Service—a transformative solution that addresses these challenges and propels customer support into the future.

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Unlocking Next-Level Customer Service with Gen AI Technology

CCNG

The leaders of this space have already explored how AI can improve your organization’s customer service (or support center). The results have shown boosted employee productivity, enhanced accuracy, and improved self-service containment rate. This not only saves time but enables CSRs to handle more interactions with efficiency.

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Building The Contact Center of Tomorrow. Better Self-Service. More Effective Agents.

SharpenCX

A blog post and message from Sharpen’s New Chief Executive Officer, Charlie Newark-French. Our Logic+ platform allows our customers to build advanced self service solutions. We are building a world with better self service and more effective agents. Better Self-Service. More Effective Agents.

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How DSW Reduced Their Average Handle Time By 19%

SmartAction

While DSW has encountered tremendous growth, that has also meant mounting customer service pressure yielding millions of inbound calls per year. DSW turned to SmartAction in 2018 to collaborate on a self-service strategy to augment their NICE inContact platform with conversational AI. Q: Tell us about DSW’s growth.

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Key contact center metrics you should be tracking

CCNG

Average Handle Time (AHT) An efficiency metric, average handle time measures the amount of time it takes each agent to converse with a customer.

Metrics 195
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Guest Blog: 4 Easy Ways to Achieve Difficult Customer Contact Goals

ShepHyken

As an example, evaluate abandonment within your web self-service channels. Alternatively, dissect average handle time for your agents’ phone conversations. The post Guest Blog: 4 Easy Ways to Achieve Difficult Customer Contact Goals appeared first on Shep Hyken. It Had Better Be!